| 3:00 PM - 7:00 PM |
Early Registration |
| 4:00 PM - 8:00 PM |
Recovery Management Network Meeting (Members Only)
For RMN Membership Information, Visit: http://www.resourcemanagement.com/networking.html |
| 8:00 AM - 7:00 PM |
Registration |
| 8:00 AM - 4:30 PM |
Exhibitor Set-up |
| 8:00 AM - 2:30 PM |
Recovery Management Network Meeting (Members Only)
For RMN Membership Information, Visit: http://www.resourcemanagement.com/networking.html |
| 9:30 AM - 4:00 PM |
Pre-Conference Event - Ride the Roads to Recovery on a Custom Motorcycle |
| 1:30 PM - 4:30 PM |
Pre-Conference Workshop - The Road Map to Debt Buying Workshop |
| 1:30 PM - 5:00 PM |
Featured Company Meetings |
| 3:00 PM - 4:00 PM |
Professional Women in the Collections Industry - Panel Presentation |
| 4:00 PM - 4:45 PM |
Professional Women in the Collections Industry - Networking |
| 3:00 PM - 5:00 PM |
Pre-Conference Auto Finance Peer Group Meeting (Members Only)
Facilitated by: Jay Cocchiara & Kelli Edmonds - Chase Auto Finance
Description: The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, Kelli Edmonds and Jay Cocchiara of Chase Auto Finance will facilitate discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.
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| 5:00 PM - 5:30 PM |
Speed Networking in Expo Hall (Meet 30 people in 30 minutes) |
| 5:30 PM - 7:30 PM |
Opening Reception and Exhibits in Expo Hall - Sponsored by: Mercantile Adjustment Bureau, LLC |
| 8:00 AM - 5:00 PM |
Registration Open |
| 8:00 AM - 9:00 AM |
Continental Breakfast in Expo Hall |
| 8:00 AM - 5:00 PM |
EXPO Hall Open |
| 9:00 AM - 10:00 AM |
Keynote Session - Roads to Recovery
Michael Goins - Chrysler Financial
Mr. Goins will be addressing the challenges and changes in our industry today. He will review the current challenges we face, such as the 2007 meltdown of delinquency and losses, strategy changes, stabilization, and improvements. Mike will discuss the specifics of the strategic changes chosen and why they were employed as compared to other options. Results of strategies and how the paradigm of the industry is changing will be covered as well. |
| 10:00 AM - 10:30 AM |
Morning Break and Exhibits |
| 10:30 AM - 11:15 AM |
The Legal Landscape - What to Watch For
Manny Newburger, Barron, Newburger & Sinsley, PLLC
Suits by consumers are booming. The first quarter of 2010 saw more FDCPA suits filed than in all of 2006. In the last two years there have been multiple six-figure verdicts against collection industry members, and state and federal officials have stepped up enforcement efforts.
Are you prepared? Are you even looking in the right direction? Are you implementing appropriate safeguards? Manny Newburger, law professor, defense attorney, consultant, and industry expert will provide suggestions and insight on how to prepare for the worst. |
| 11:15 AM - 12:00 PM |
When is “Enough” Enough?
Warren S. Rosenfeld, Esq., Former CEO, YGC and Former CEO of the Rosenfeld Attorney Network
John Rousseau, Portsider Group, LLC
Steve Leckerman, EVP and COO, NCO Group, Inc.
Troy Withers, Operations Manager, Ally Financial
This session discusses the requirements of agencies, attorneys and service providers by their clients... from the perspective of the vendor and creditor. From the perspective of the service provider – we are seeing trends toward decreasing fees, increasing technology requirements, increasing expense advances or expense responsibility,(skiptraces, systems, etc.), increasing reporting and transparency requirements and all that in the face of increased federal, state and municipal regulation. From the perspective of the debt owner or credit issuer, the challenges include the need to test fee bottoms relative to quality of services, increasing technology requirements of service providers so as to insure quality and data security, increasing expense advances or expense responsibility so as to maximize profits, increasing reporting and transparency requirements so as to insure standardization of work efforts, and all that in the face of increase profit demands, lower profit margins, and greater shareholder accountability.
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| 12:00 PM - 1:30 PM |
Lunch and Exhibits |
| 1:30 PM - 5:00 PM |
Featured Company Meetings |
| 1:30 PM - 2:15 PM |
Automation and Analytics
Mark Cavin, Vice President Collections Operations, Asset Acceptance
Don Davey, Director, First Data
Matt Edmunds, GM, SoundBite Communications
Andrew Schorn, USAA Federal Bank Savings
Looking for solutions to collecting in these turbulent times? Hear unique perspectives on approaches to ensure your collection strategies are optimal. “Learn how to Health–check” your campaign strategies and use technology for optimal results. Explore auto-pay resolution tactics. Learn how scoring can best be used in today’s environment. Hear what is working in today’s world from our expert panelists.
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| 2:15 PM - 3:00 PM |
Perspectives on Offshoring and Nearshoring
Dennis Sholl, Vice President, Genpact
Creditor Panelist to be Confirmed
Hear from industry experts on the latest on offshoring and nearshoring concepts. From segmenting spanish speaking customers to Latin American call centers, to ideas on offshoring challenges, join this session for some thought provoking ideas. Learn techniques for effective offshoring/nearshoring of your first-party or third-party collections. Discover the challenges of offshoring and comparisons to nearshoring, and ideas on the future. And, learn about net returns, evaluating costs of collections, management costs and opportunity costs. |
| 3:00 PM - 3:30 PM |
Afternoon Break |
| 3:30 PM - 5:00 PM |
Round Tables: Vendor Management; Skip Data Expansion; Vendor Auditing; Collecting in India |
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Collection Agency Incentives
Christopher M. Bennett, Bankcard Credit and Collections Team Leader, BMW Bank of North America
What are the best ways to motivate and incentivize your collection agencies? Come share your results and we’ll discuss what works and what doesn’t – or bring your questions about starting up an agency motivation program. |
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Calculating Goals
Paula Catterall, Sterling Jewelers
Determining goals for our collection agencies needs to be appropriate and effective, yet simple. Short of an elaborate process using regression analysis, creditors need to find a reasonable and accurate solution. We can discuss a solution that your collection agencies will understand and agree is fair using your own recovery data. |
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Agency & Attorney Auditing
Bev Evancic, Resource Management Services, Inc.
The creditor has not only the right, but also the responsibility, to audit and review the agency performance. An operational review is an on-site evaluation of an agency's performance in key operational areas. It provides both an efficiency study and a compliance measurement that can be used by the creditor as a management tool. Join this round table to find out more. |
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Mergers and Acquisitions
Mike Ginsberg, Kaulkin Ginsberg
Discuss mergers and acquisitions in the ARM industry with industry expert Mike Ginsberg.
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Canadian Issues and Opportunities
George Preece, Canadian Tire Bank
Join others from Canada or interested/involved in the Canadian marketplace in a discussion of specific issues and opportunities related to doing business in Canada.
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Collector Motivation
Kathy Simmermon, Cavalry Portfolio Services, LLC
Learn how one debt buyer motivates collectors with production based incentives, bonus plans and tiered commissions. Long-term satisfied employees are more profitable. Learn how to create an environment with enhanced benefits as well as security for your employees.
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Who Benefits from Fees?
Chuck Stigers, T-Mobile USA, Inc.
Learn how one debt buyer motivates collectors with production based incentives, bonus plans and tiered commissions. Long-term satisfied employees are more profitable. Learn how to create an environment with enhanced benefits as well as security for your employees.
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Return on Investment Case Study: A Look Back at One Year of Post Judgement Collections
Brian Winn, Winn Law Group
Are you leaving post judgment dollars uncollected? Are you looking for a cost effective strategy to increase your judgment recoveries?
Learn how one California law firm turned skip locates on judgment accounts into an additional $500,000 in recoveries for clients in 2008. Given the variety of skip locate information available and the prices you can expect to pay for this information, how much or how little post judgment recoveries might you expect over the 12 or 24 months following the locate information. Using real world data and answers, from a number of test and controls, this round table will identify and discuss strategies to increase your post judgment recovery dollars.
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| 5:30 PM - 7:30 PM |
Bowling Tournament Reception and Networking
After a full day of general sessions, all the roads lead to a 60 lane bowling alley. Join the fun! Compete against peers, clients or other vendors. Join the competition or watch the "athletes" while you eat, drink, network and participate in the "no skills required" bowling contests. |
| 8:30 AM - 10:00 AM |
Networking Breakfast & Expo |
| 9:00 AM - 12:00 PM |
Featured Company Meetings |
| 10:00 AM - 12:00 PM |
The Great Debates
John Griggs, Chief Operating Officer, Ascension Capital Group
The Great Debates will feature a spirited discussion of a number of timely issues facing Collection and Recovery Professionals. The format will include a concise review of the topic and the differing points of view relating to how various solutions may fit into your operation. Sometimes pointed, often funny, the debates are not meant to provide a final answer to an issues as much as provide a wide ranging review of considerations and impacts of an issue. The Great Debate topics are: To be announced
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| Agency vs. Attorney |
| Robert "Bob" Markoff, Markoff & Krasney |
Bruce Gray, Mercantile Adjustment Bureau,LLC |
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| 10:30 AM |
Expo Hall Closes |
| 12:00 PM |
Conference Close |
| 1:00 PM - 4:00 PM |
Post-Conference: Hiking and Poolside Networking
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| Schedule is subject to change. |
