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Technology changes so fast, how do you begin to know what is the best method to use in your environment? What if you have some of the latest software, but you aren't quite sure how to best integrate it into your business? Our new Technology Showcases can help. Here you will find content focused on a single technology, like skip tracing, dialer software, or online records storage and business processing systems. The Showcase sessions are a great opportunity to guide easy ways to improve your company's productivity.
The following companies will be holding Product Previews or Product Education and Training sessions in our Showcase Rooms.
All registered attendees are eligible to attend.
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Over 100,000 collection and receivables management professionals across the country depend on LexisNexis receivables management solutions every day because of our commitment and long heritage of delivering service excellence and user-friendly, innovative products to the government and commercial sectors, including Fortune 500 companies. LexisNexis utilizes proprietary analytics to enable teams to work more effectively through better segmentation, driving increased workflow efficiencies and profitability, and ultimately allowing you to identify more right-party contacts.
In this presentation, you will learn how LexisNexis® Receivables Management Solutions is driving the future of collections. By merging data, software technology and innovation, we are able to deliver greater collections efficiency and performance through LexisNexis® new web based applications, enhanced online tools, and data management services. Attend our presentation to learn about the new LexisNexis® Accurint® for Collections Skip Wizard which takes the ‘guess work’ out of skip tracing and provides automated intelligence to the decisioning process of skip tracing efforts. Now your ‘day one’ employee can skip like a seasoned professional on Accurint®. Or learn about leveraging the LexisNexis® Web Agent which allows you to automatically take payments online via an interactive “avatar” -- at all hours of the day. And why continue to send daily/weekly batch files to vendors for updates when you can use the enhanced LexisNexis® Account Monitoring to ensure for seamless and timely updates. Last but not least, learn about the LexisNexis® Collect Point that enables our customers to quickly, easily and securely engage in collections activity via our new hosted internet accessed collections work flow platform. With LexisNexis Collect Point, customers no longer need to worry about large capital outlay, ongoing expenses associated with security, IT support, and engineering resources. LexisNexis® is taking the hassle out of obtaining, and maintaining advanced collections workflow software, and providing it at a “no hassle price”.
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Tom Sizer is Director, Collections Product Development for LexisNexis Risk & Information Analytics Group. Tom is currently responsible for the product development and strategic direction for the collection management tools for LexisNexis. Over the past seven years, Tom’s efforts have been focused on designing solutions for the collections and recovery industry to help collections and recovery organizations improve margins, satisfy due diligence requirements, and increase productivity through online and batch solutions. Tom is a frequent contributor in industry trade publications and frequent speaker at client, vendor and industry events.
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LiveVox is the leading provider of enterprise cloud-based consumer contact solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com. |
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Chief Marketing Officer for LiveVox and director and and co-founder of Fidelis Recovery Solutions, Inc, John McNamara is a 27-year industry veteran with experience in all phases of collection and recovery operations with intense focus on technology applications and call center optimization.
Prior to joining LiveVox, John was COO for AMO, SVP of Operations for Nationwide Credit/ACB and VP of Operations for United Recovery Systems, LP.
John is a frequent speaker/panelist/consultant and author addressing key issues and trends in the accounts receivable and revenue cycle management industries. John was named to Collection Advisor magazine's list of the Top 50 Most Influential Collection Professionals for 2006. In 2007, John was appointed Vice President and Board Member of the Georgia Collectors Association. John was inducted into the Gerson Lehrman Group GLG Leaders Program in 2008, and John is the 2009 winner of the ACA Kurt Swersky award for leadership. John is also a board member of Collector Mentor Magazine and a member of the ACA’s Technology Section Committee.
John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance. Lastly, John is a long suffering Kansas City Chiefs fan and a diehard Kansas Jayhawk.
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Founded in 1997, Latitude Software is a leading provider of collection & recovery software solutions that parallels the needs of collection agencies, collection law firms, debt buyers and first party creditors. Known for its use of advanced technologies, the Latitude suite of products is built using the latest Microsoft .Net development tools and latest Microsoft SQL server database technologies. More than 200 companies across the globe use the Latitude suite of products and services, in both a premised based and hosted environment.
Latitude provides agile, user-friendly, intuitive and seamless software solutions to meet the needs of the debt purchasing and recovery industry. Using the latest Microsoft technologies, the Latitude product suite lets you run your business your way, controlling your company’s accounts and expenses while increasing your company’s productivity. What comes as standard features within Latitude is oftentimes add-ons or individual modules in other collection software products. For more information, please visit www.debtsoftware.com or call 866-396-2599.
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Rick Regan, an honor graduate of the University of Texas, has been employed with Latitude Software since February, 2008. In his current role, Rick is tasked with expanding the company’s presence in the credit issuing and first party loan servicing sector. He is also responsible for a sales team that delivers enterprise collection & recovery solutions to the debt purchasing, collection agency and collection attorney verticals. Rick has vast experience in “solution” sales in the consumer finance and collection / recovery industry. This includes predictive dialing and telephony solution products.
From 2002 until 2007, Rick was tasked with delivering strategic mortgage lending products to the collection space while working for Ameriquest Mortgage Company. He was also responsible for managing a rewards MasterCard© program and managing the outbound teleservices vendors for the company. This experience provided expansive knowledge in mortgage lending and teleservice initiatives.
Prior to his tenure with Ameriquest, Rick spent three years selling first and third party collection agency services to credit issuers and debt buyers. This role was leveraged with his significant collection & recovery operations experience.
In the past, Rick was the Corporate Manager of Loss Recovery for both Nissan Motor Acceptance Corp. (NMAC) and Infiniti Financial Services (IFS) in the U.S. During his five years with NMAC/IFS he was able to substantially improve recovery rates in all of the areas of his responsibility. These areas included deficiency balance collections, legal collections, bankruptcy and collateral recovery. His responsibilities also included oversight of the collection agencies and attorney network. He also conducted a complete re-engineering of the strategic collection units and played an active role in the installation of a debt recovery system.
Mr. Regan has also gained considerable experience in the area of selling charge-off debt while working for Nissan and First USA Management Services from August, 1990 through October, 1994. At First USA he provided direct support to multiple buyers of MasterCard© and VISA© nonperforming accounts. This experience provided him with tremendous insight into the sale process, including the identification of critical needs for both the buyer and the seller.
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Technology is making strides in terms of collections workflow efficiency. TransUnion has created several innovative tools to help agencies spend more of their time recovering debt and less time on uncollectable accounts. By combining more accurate consumer data with advanced decisioning models, TransUnion can alert you to changes such as new ability to pay and updated contact information, so you can reach more right-party contacts at the best time to collect. You can even automate outbound calls for greater efficiency. Also learn about the new web payment channel TransUnion has developed, which makes it easy to customize offers and terms, view detailed activity reports, and even apply your corporate brand for a more seamless online customer experience.
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David Nathanson is vice president of business development for TransUnion’s collections vertical. Mr. Nathanson is responsible for researching and analyzing business opportunities, assessing potential markets, evaluating outside opportunities for partnership and/or acquisition and leading the strategic planning process, among other accountabilities.
Mr. Nathanson joined TransUnion in March 2008 from iQor where he was vice president of global infrastructure. He was responsible for all global technology, telecommunications, budgeting, forecasting and purchasing, working on several international program launches for customers such as American Express, Capital One and HSBC.
He has also served as director of resource strategy for Collegiate Funding Services and director of supply chain management for Capital One. Mr. Nathanson received a Bachelor of Arts in political science from the University of Rhode Island.
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Merlin Information Services offers data solutions providing information about people, businesses and assets. Improved recovery is dependent upon right party contacts and debt portfolio insight. Learn how to leverage Merlin’s suite of collection solutions which support agencies with a host of skiptracing and risk mitigation solutions designed to increase right party contacts, avoid wasted collection efforts, and lower the risk of litigation.
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Todd has been a member of the Merlin team for 2 years and has broad technology background having served as an executive for several software and network integration firms, and as a Regional Manager for two national wireless Internet service providers.
One of Todd’s primary responsibilities at Merlin Information Services is to continually assess the ever changing industry trends and customer needs, then use this information to help plot Merlin's strategic direction. Merlin’s suite of collection solutions is a prime example of this process. Merlin President Mike Dores sums up Todd’s role simply, “We want the data tools and services that we provide to do more for our customers. Todd’s expertise and understanding of our customer’s needs will be essential to building the next generation of data solutions.”
When asked what he enjoys most about working at Merlin, Todd replied, “working with a talented group of professionals with a history of success”.
Todd and his family have called Montana home for ten years and are avid outdoor enthusiasts.
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You’ve made the investment in securing a judgment against a debtor, and it comes down to the real question: How do I get paid?
Historically it has been very expensive to track down whether debtors have verified open checking accounts, resulting in many judgments going unpaid – in some cases for many years.
Now collection organizations that can perform a query of basic account information and create a spreadsheet have access to affordable resources that can track this information down quickly and economically. And the proof is in the payout – debt owners and attorneys using these resources have been able to achieve a significant and quick ROI collecting on accounts that have languished for years.
In this presentation, First Data’s Don Davey will provide insights into how debt owners can get paid now by determining which debtors have verified open checking accounts and issuing bank levies. Topics discussed will include:
• Overview: how these resources can work and ways they can be applied
• Case study: How debt buyers and collection attorneys can verify open checking accounts and see significant return on investment
• Managing the pipeline: balancing old versus new debts and creating an ongoing system to maximize return
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Beverly has 25 years of experience in the credit and collections industry, including call center environments and data mining. She has worked with a wide variety of paper types, from first party to litigation, and understands the balance needed when combining data, analytics and collector skills. Beverly puts her knowledge and ability to use helping First Data customers combine technology and analytics to maximize revenue potential and minimize costs.
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Mrs. Matteson has been with VeriFacts for 17 years. Her primary focus has been leading VeriFacts sales team and managing VeriFacts top echelon of clients. Her other duties include overseeing the product development team, bringing on new channel partners, and is a key player within the operations team. Mrs. Matteson also holds a position on VeriFacts Board of Directors.
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The product presentation will discuss our global technology solution called iMX Debt Collection. iMX Debt Collection uses advanced event based concepts and a configurable business process engine to optimize debt collection activities. iMX Debt Collection has the ability to natively include tools such as telephone, email, images, FAX, SMS as DWH for increased visibility and automated notifications. We will also discuss how using iMX Debt Collection provides the ability to have one complete centralized solution for debt collection organizations including Extanet/Internet part for Clients, Partners and Debtors.
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Billy Quinn serves as the General Manager of Codix USA. Mr Quinn’s responsibilities include running operations for Codix’s USA subsidiary, which is based in Atlanta, Georgia.
Leveraging his expertise in applying technological solutions to business processes, Billy has assisted Codix is designing and implementing Codix’s event based expert system solution called iMX.
Prior to joining Codix, Billy was President of a consulting company that specialized in applying technological solutions to commercial finance institutions and debt collection agencies. Throughout his 14 year career with multiple other technology companies, his focus has been on applying technology to optimize business processes along with integration of disparate systems.
Mr Quinn is a first class honors graduate with a Bachelor of Science in Technology with a business minor from the Galway-Mayo Institute of Technology in Galway, Ireland
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*Integrate All of Your Mission Critical Systems and Processes*
How would you like the ability to integrate your core collections system with the predictive dialer, accounting and financials package, data warehouse, and document management system of your choice? This may not only be a want, but a need to survive in today's collections marketplace. Does your collections system provide this ability, or are you still operating with 20th century technologies and constraints? Learn how you can integrate systems, reduce overhead, greatly improve responsiveness, and provide a higher level of service to your customers by using an integrated suite of products that will allow you to pick and choose the solutions that best fit your specific needs.
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Mr. Homant has held corporate leadership and technology positions within the receivables management industry over the last 14 years, including President and CIO - Comprehensive Receivables Group, at the time Michigan’s largest Medical Agency – President and VP Information Technology - Asset Acceptance Capital Corporation, one of the nation’s largest debt buyers. Prior to entering the receivables management industry, Mr. Homant spent seven years in the healthcare industry at William Beaumont Hospital. He has spoken at a number of industry conferences.
Mr. Homant joined CR Software in April, 2008 as Business Development Executive.
Mr. Homant holds a Masters Degree in Business Administration from Purdue University - Krannert School of Management and a Bachelors of Business Administration from the University of Michigan - Stephen M. Ross School of Business.
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Always on the cutting edge, The Debt Marketplace, Inc. is proud to introduce DebtConnection.com, a dynamic and expedient partnering tool for the Collection and Recovery industry. DebtConnection.com is an internet resource that combines a user-friendly format with a powerful database search engine linking Debt Sellers, Debt Buyers, Creditors and Debt Owners, Collection Agencies and Attorneys, and Industry Product and Service Providers. Users can browse and list debt portfolios for sale, research industry related information on training and service providers, market products to the highest-level industry professionals and keep up to date on the latest industry news and events. DebtConnection.com is also a proven, cost-effective way to help industry leaders focus their energy on finding the “right” partners for their organization while minimizing wasted time, money and effort. With a standard or custom portal, prospective agencies or debt buyers can register their basic information about company expertise and capabilities. Creditors receive emails and database information for their ease in managing prospective vendors or buyers.
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Gary McLain, Vice President Sales and Marketing of The Debt Marketplace, Inc. has overall responsibility for the functionality of the DebtConnection.com site and custom portal operations. Since 2005, Gary has been instrumental in refining and improving the site and the effectiveness of the debt connection portal system, providing creditors with an attractive portal option and data management tool for pre-selection of their prospective vendors. In addition to his work with The Debt Marketplace, Inc.’s Debt Connection.com portal, Gary works with creditors and buyers to assist with sales and marketing of charge-off portfolios. Gary’s leadership and insightfulness continues with his additional responsibilities at Resource Management Services, Inc. a sister corporation. With over twenty-five years experience as a small business owner, his guidance, creativity and innovativeness is put to the test at the Collection & Recovery Solutions and Debt Connection Symposium & Expo events.
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Genevieve Ward is an Account Executive with High Cotton and works extensively with their sister company, Integrative Logic. High Cotton and Integrative Logic specialize in developing comprehensive data insights in order to drive effective collection strategies. Debtor information is analyzed from various sources including but not limited to collectability scoring, probability of contact, historical delinquency, demographic data, and other psychographic attributes that influence the response rate of debtors. This information is refined into segments and profiles so that any party who engages with a debtor – in any channel - has a clear roadmap of what to say, when to say it, and how to say it most effectively to prompt a response. Genevieve's background consists of behavioral profiling for other financial institutions in the area of hiring, retaining, and developing staff. She received a B.A. in Psychology from Bucknell University and later completed further graduate work in behavioral study and group dynamics.
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The product presentation reviews the key forces increasing pressure on collections organizations and reviews outreach principles we’ve learned that can impact the collections process with very little investment. Any organization faced with collecting on any type of bad debt would benefit from this presentation. The TeleVox solution for automating collections outreach is demonstrated and discussed as well as principles for utilizing automated notification via phone, email, and text messaging to extend your reach and focus live agents on the most critical accounts. |
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Mr. May has 15+ years of Voice and Data Technology experience including but not limited to work performed for Dotcom, Insurance and CLEC companies at both the regional and national levels. David works with numerous Enterprise level clients, including CenterPoint A Energy, Tampa Electric, PPL, Memphis Light Gas & Water, Alabama Power, Credit Unions, Insurance companies, Casinos and Blood Services organizations. His focus for all clients is on leveraging automated technology to improve key business initiatives such as call center applications, cost management and collections, customer satisfaction and back-office functionality. |
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Economic conditions, changing customer preferences and the diversion from hard-copy to electronic channels of communications have prompted the U.S. Postal Service (USPS) to develop a new plan to secure its future. Through this plan, the USPS seeks to reduce costs, generate new revenues, institute new efficiencies, expand products and services and restructure pricing. Many of its measures will require legislative changes. PCI Group is also taking steps to advance mail service quality and economies and partnering to help solve the USPS puzzle. |
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PCI Group Inc. (www.pcigroup.com) is a family-owned and operated business founded in 1970. Led by President and CEO Chris Kropac, Jr., PCI provides comprehensive rapid outbound direct mail services to the collection and debt buying industry. A hallmark of the company is its effective use of leading-edge technologies, from the Intelligent Mail Barcode to its proprietary processes including RapidCollect™, RapidInvoice™, RapidEntry™, RapidScrub™, webtrak™ and Pinpoint™. These technological advancements deliver improved business processes; assure the highest standards of quality, data integrity and security; afford optimum economies; and provide customers with real time mail status information through all stages of their mail’s production and handling. Attesting to its commitment to quality assurance, PCI has successfully completed the SAS 70 Type II audit based on a standard promulgated by the American Institute of Certified Public Accountants (AICPA). In 2010, PCI will celebrate its 40th anniversary. Over the course of the past four decades, PCI has enjoyed steady growth as evidenced by its 2008 placement on the INC. 5000 list of the nation’s fastest-growing companies and 2009 Charlotte Business Journal’s “Fast50” ranking. In 2009, Kropac was named the U.S. Postal Service’s “PCC Member of the Year” in recognition of his industry leadership. |
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Global Connect, the leading provider of hosted dialing and communication services, continues to find new and innovative ways to assist client partners in driving revenue and increasing profits. With the ability to deliver millions of calls per hour, Global Connect offers features that maximize system functionality, compliance and results.
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Bob Myers has been involved with the development of Voice Over IP products since February 2000. In 2003, Bob became executive vice president of sales at Global Connect, a privately held VoIP company in Mays Landing, N.J. Bob is a cofounder of Global Connect, and his responsibilities include managing national and internal sales teams and the development of innovative collection solutions.
Prior to entering the voice broadcasting industry, Bob completed 25 years in the public sector. His responsibilities were in public safety, research and planning, human resource and contractual negotiations. Bob also owned and operated a highly regarded construction company, which provided products, services, and technical training to the managed housing industry, from 1986-2001. Bob is a team player and promotes relationships as the key to growing your business along with solid product offerings. .
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Pyramid Financial Solutions is proud to present the next generation of predictive collections and recovery scoring. ADAPT is the product of statistical analysis, debtor demographics, credit data and non-credit data combined with individual variable change. Unlike other products, ADAPT actually changes and adapts with individual life circumstances as frequently as every 24 hours to keep collection strategies fresh with the latest and most up-to-date information. Static scoring models do an adequate job of measuring inanimate objects but they cannot match the power of ADAPT for tracking the variable changes that happen to a consumer in everyday life. If you are collecting debt from consumers, this is a presentation you will not want to miss.
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As president of Pyramid Financial Solutions, Tom Lane puts more than 10 years of receivables management experience to work for his customers.
Lane began his financial career as an assistant controller for Midwest Bankers Group, where he discovered he was more interested in impacting his company’s financials than just reporting them. From that point on, he would embark on a career in debt collection and receivables management. Lane gained experience in consumer collections through positions at Greentree Financial, Indy Mac Mortgage Holdings and Oakwood Homes, where he also worked as a corporate trainer. However, as his interest in the collection industry grew, Lane decided that he was truly interested in the commercial collections business.
Lane began working in commercial collections at Novelty, Inc. During this time, Lane developed much of the industry knowledge and strategic understanding that would prepare him for his current work.
Lane joined C1 Truck Driver Training in 2003 as finance manager, but soon found that the company needed help collecting on its many student loans. In January 2007, Pyramid Financial Solutions was created as a separate company to manage C1’s finances – and Lane took the helm as its president.
Lane was named one of the 50 Most Influential Collection Professionals of 2007 and 2008 for his accomplishments, performances, and contributions to the collection industry. He is a former member of the board of directors for the Indiana Institute of Credit and a 1994 graduate of Indiana University Purdue University at Indianapolis.
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Resource Management Services, Inc. reserves the right to accept or reject registrations for the Debt Connection Symposium and Expo℠ 2010.
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